Terms of Service

1. Agreement to Terms

By accessing or using Enerativ's AI-powered customer service platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Enerativ provides an AI-powered platform for creating and deploying conversational agents for customer support, sales, and engagement. Our Service includes:

• AI chat and voice agents
• Knowledge base management
• CRM integrations
• Analytics and reporting
• API access

3. Account Registration

To use our Service, you must:

• Be at least 16 years old
• Provide accurate and complete information
• Maintain the security of your account
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Subscription Plans and Payment

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or interfere with the Service
• Harass, abuse, or harm others
• Send spam or unauthorized communications
• Misrepresent your identity or affiliation
• Attempt to gain unauthorized access to any systems

6. Intellectual Property

6.1 Our Property

The Service, including its original content, features, and functionality, is owned by Enerativ and protected by international copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of content you upload to the Service. By uploading content, you grant us a license to use, modify, and display it as necessary to provide the Service.

7. API Usage

API access is subject to rate limits and usage quotas based on your subscription plan. Excessive use may result in temporary or permanent suspension of API access.

8. Third-Party Services

Our Service integrates with third-party services (OpenAI, Google, Twilio, Stripe, etc.). Your use of these integrations is subject to their respective terms of service.

9. Data Processing

We process data according to our Privacy Policy. You are responsible for ensuring you have the right to upload any data to our Service and that such use complies with applicable laws.

10. Service Level Agreement

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENERATIV SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

12. Indemnification

You agree to indemnify and hold harmless Enerativ from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your account immediately, without prior notice, for:

• Breach of these Terms
• Non-payment of fees
• Illegal or harmful activities
• Upon your request

14. Modifications to Service

We reserve the right to modify or discontinue the Service at any time. We will provide notice of significant changes when possible.

15. Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration, except where prohibited by law.

17. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.